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Contact details
Level 14,
201 Kent Street, Sydney NSW 2000, Australia
+61 2 9056
8234
Mon-Fri:
8:30-17:30 AEST/AEDT, Sat: 9:00-13:00, Sun: Closed
Directions: Located near Wynyard station. Visitor access via the main lobby on Kent Street.
Response times and support tiers
- Standard: Next business day for non-urgent requests
- Priority: Same-day triage and escalation path
- Critical: Immediate paging and progress updates
SLA highlights
- Target 99.95% availability
- Change notifications ahead of maintenance windows
- Incident retrospectives for transparency
Service feedback
“Clear communication and realistic timelines—we always knew what was next.”
Samira Collins — Project Lead, Gold Coast QLD
“Support engineers are knowledgeable and pragmatic. Issues resolved quickly.”
Jacob Fisher — Asset Manager, Launceston TAS